Terms of Service

These Terms of Service ("Terms") govern your use of CoachCore (the "Platform"), operated by Alamarq LLC d/b/a CoachCore ("CoachCore," "we," "us," or "our"). By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Platform.

1. General Terms (All Users)

1.1 Platform Overview

CoachCore is a software-as-a-service ("SaaS") technology platform. CoachCore provides tools for online booking and scheduling, payment processing, memberships and subscriptions, lesson and program packages, clinics, facility and space rentals, communications, lesson and training management, progress tracking, photo and video/media hosting, websites and public profiles, waiver and release technology, and related business operations for independent coaches and independent training facilities ("Facilities"). CoachCore facilitates bookings, payments, communications, and related business operations but does not itself provide coaching services, facility operations, or sports instruction. CoachCore is not a coaching company, facility operator, employer, staffing agency, supervisor, safety inspector, or provider of sports instruction.

1.2 Eligibility

You must be at least 18 years old to create a coach or facility account. Children under 13 may not independently create or manage a CoachCore account or directly provide personal information to CoachCore. Accounts for students under 13 must be created and managed by a parent or legal guardian, who agrees to these Terms on the minor's behalf and assumes full responsibility for the minor's use of the Platform. Students between 13 and 17 may use the Platform only with the consent of a parent or legal guardian. By using the Platform, you represent and warrant that you meet these requirements.

1.3 Account Registration

• You must provide accurate, current, and complete information when creating an account and promptly update such information if it changes
• You are solely responsible for maintaining the confidentiality and security of your account credentials
• You must notify us immediately at support@coachcore.io of any unauthorized access to or use of your account
• You may not transfer, sell, or assign your account to another person or entity
• You are responsible for all activity that occurs under your account, whether or not authorized by you

1.4 Platform Relationship

1.5 Assumption of Risk

Sports coaching, training, clinics, programs, and the use of athletic facilities, spaces, cages, simulators, courts, training areas, and equipment involve inherent risks of physical injury, including the risk of bodily injury, disability, or death, and the risk of property damage. By booking or participating in any lesson, clinic, program, facility rental, or other activity booked or managed through the Platform, you (and, for minors, your parent or legal guardian) acknowledge and voluntarily assume all such risks. CoachCore's provision of booking, scheduling, payment, communication, waiver, or other technology does not constitute supervision, inspection, certification, approval, or assumption of responsibility for any coaching, training, clinic, program, facility, equipment, or other activity. To the maximum extent permitted by applicable law, CoachCore shall not be liable for any injuries, death, or damages arising from any coaching, training, clinic, program, or facility activity booked or managed through the Platform.

1.6 User Content

• You retain ownership of content you upload to the Platform
• By uploading content, you grant CoachCore a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to host, store, reproduce, display, transmit, and process your content solely as reasonably necessary to operate, secure, support, and provide Platform functionality and the services you request
• You represent and warrant that you own or have all necessary ownership rights, permissions, licenses, releases, and consents for all content you upload — including photos, videos, and other media that depict other people or minors — and that such content does not infringe upon any third-party intellectual property rights, privacy rights, or other legal rights
• If you upload content concerning another person (including a student, member, customer, employee, or minor), you represent that you have obtained any legally required authority, permission, or consent to do so
• CoachCore will not use private lesson notes, private messages, private lesson media, payment information, or other non-public account content in CoachCore's own advertising or marketing without appropriate authorization. See Section 1.11 (Public Profile and Marketing License) for the separate, narrower license covering intentionally public coach and Facility content
• CoachCore reserves the right to remove any content that violates these Terms, applicable law, or our content policies, at our discretion

1.7 Prohibited Conduct

You may not use the Platform to:

• Engage in any illegal, fraudulent, or unauthorized purpose
• Harass, abuse, threaten, exploit, discriminate against, or harm other users
• Engage in grooming, sexual misconduct, inappropriate solicitation, or any inappropriate conduct involving minors
• Upload malicious code, viruses, malware, or harmful content
• Attempt to circumvent, disable, or interfere with the Platform's payment systems, security features, or access controls
• Scrape, crawl, data mine, or collect user data without express written permission
• Impersonate another person, entity, or CoachCore representative
• Send unsolicited marketing, spam, or promotional material
• Reverse engineer, decompile, or disassemble any portion of the Platform
• Encourage or facilitate any of the above activities by third parties
• Violate any applicable local, state, national, or international law or regulation

1.8 User Communications and Conduct

CoachCore provides messaging, scheduling, and other communication tools, but does not continuously monitor, supervise, direct, control, or pre-screen communications or interactions between coaches, Facilities, students, parents, staff, or other users. Users are solely responsible for their own conduct and communications. To the maximum extent permitted by applicable law, CoachCore is not responsible for inappropriate, offensive, harassing, threatening, discriminatory, sexually explicit, predatory, fraudulent, deceptive, abusive, or otherwise unlawful communications or conduct by any user. CoachCore does not promise or undertake to proactively monitor every message or interaction on the Platform. If CoachCore becomes aware of a report or suspected violation of this Section, CoachCore may, but is not obligated to, investigate, preserve relevant information, restrict communications, remove content, suspend or terminate accounts, and cooperate with law enforcement or other authorities where appropriate or legally required. Parents and legal guardians remain responsible for supervising minors' use of the Platform and their communications, to the extent permitted by applicable law.

1.9 Third-Party Services

The Platform relies on third-party providers, including payment processing (Stripe), hosting and file storage, email delivery, authentication providers, calendar integrations, and other integrations. CoachCore does not guarantee the availability, performance, pricing, payout timing, security practices, or continued availability of any third-party service, and is not responsible for a third party's acts, omissions, policies, or outages. Your use of any third-party service integrated with the Platform is also subject to that provider's own terms and policies.

1.10 Intellectual Property

The Platform, including but not limited to its design, source code, features, graphics, logos, trademarks, and all content created by CoachCore (excluding user-generated content), is the exclusive property of Alamarq LLC and is protected by United States and international intellectual property laws. You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works based on the Platform or any part thereof without our express prior written consent.

1.11 Public Profile and Marketing License

If you publish a public CoachCore profile or site (as a coach or as a Facility), you grant CoachCore a worldwide, non-exclusive, royalty-free, sublicensable license to use, reproduce, display, distribute, resize, crop, format, screenshot, record, and otherwise reproduce the public-facing content of your CoachCore profile or site for CoachCore's own advertising, marketing, website content, social media, sales materials, demonstrations, presentations, case studies, customer or user lists, and other promotional materials. This license may include your business or Facility name, coach name, trade name, logo, public photos, public profile information, public website, public CoachCore page design, and screenshots or recordings of your public pages, and the accurate identification of you as a CoachCore user or customer. This license does not extend to private student information, private messages, private lesson notes, private lesson media, payment information, or other non-public information, which CoachCore will not use for advertising or marketing without separate, appropriate authorization. Nothing in this Section implies that you have provided a testimonial or endorsement of CoachCore unless you have actually done so or separately agreed to one.

1.12 Privacy

Your use of the Platform is also governed by our Privacy Policy, which describes how we collect, use, store, and disclose your information. The Privacy Policy is incorporated into these Terms by reference.

We use essential cookies to operate the Platform. We also use Google Analytics, which is active by default to understand aggregate site usage unless and until you opt out. When Google Analytics is active, we share online identifiers and usage data with Google; Google may use that data subject to its own privacy policy. You may opt out at any time via our "Privacy Choices" control, and we honor Global Privacy Control (GPC) signals from your browser as an opt-out of analytics. Coaches and Facilities agree not to use exported student or customer information for unlawful marketing, tracking, or data-sharing.

1.13 Children's Privacy

CoachCore does not knowingly collect personal information directly from children under the age of 13. Accounts for students under 13 must be created and managed by a parent or legal guardian, who provides any required consent on the child's behalf by creating and managing the account. Coaches and Facilities must not invite, direct, or encourage children under 13 to create their own account or provide personal information directly to CoachCore, and are responsible for obtaining any legally required parental or guardian permission before uploading or processing photos, videos, progress information, or other content concerning a minor. CoachCore does not assume responsibility for a coach's or Facility's failure to obtain legally required consent. If we learn that we have inadvertently collected personal information from a child under 13 without required consent, we will take steps to delete such information. If you believe a child under 13 has provided us with personal information, contact us at legal@coachcore.io.

1.14 Modifications to Terms

We may modify these Terms at any time. For material changes, we will provide at least 30 days' prior notice via email to the address associated with your account or through a prominent notice on the Platform. Non-material changes (such as typographical corrections) may take effect immediately. Your continued use of the Platform after the effective date of any modifications constitutes your acceptance of the modified Terms. If you do not agree with the modified Terms, you must discontinue use of the Platform before the effective date.

1.15 Termination

• You may terminate your account at any time through your account settings or by emailing support@coachcore.io
• We may suspend or terminate your account immediately and without prior notice if you violate these Terms or engage in conduct that we determine is harmful to other users, coaches, Facilities, the Platform, or CoachCore
• Upon termination, your right to access and use the Platform ceases immediately
• When you request deletion of your account, we deactivate the account and begin the process of deleting or de-identifying associated data within a reasonable time. We may retain certain data longer than that process takes where required or permitted by law or for legitimate business purposes, including legal obligations, accounting and tax records, fraud prevention, security, dispute resolution, and backups. See our Privacy Policy for more detail
• Sections of these Terms that by their nature should survive termination shall survive, including but not limited to: Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution, and Intellectual Property

1.16 Disclaimers

1.17 Limitation of Liability

1.18 Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless CoachCore, Alamarq LLC, and their respective affiliates, officers, directors, employees, agents, successors, and assigns from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising from or related to:

• Your use of or access to the Platform
• Your violation of these Terms or any applicable law or regulation
• Your violation of any third-party rights, including intellectual property, privacy, or contractual rights
• Content you upload, post, or transmit through the Platform, including photos, videos, and other media
• Any coaching services, training, clinics, or programs you provide or receive through the Platform
• Any facility operations, premises, equipment, rentals, memberships, or activities you operate, manage, or use through the Platform, and any related injury, death, or property damage
• Your employees, coaches, contractors, or staff
• Any waivers, releases, or other legal documents you use, present, or require (or fail to require) in connection with your use of the Platform
• Any communications, messages, or other conduct you send or engage in through the Platform
• Any privacy violations or unauthorized use or disclosure of personal information you upload, process, or share through the Platform
• Any customer, member, or student dispute, cancellation, refund, or chargeback
• Your tax obligations
• Any dispute between you and another user of the Platform

1.19 Dispute Resolution and Arbitration

1.20 Force Majeure

CoachCore shall not be liable for any failure or delay in performance of its obligations under these Terms caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemics, government actions, power failures, internet or telecommunications failures, or third-party service provider outages (including Stripe and other third-party providers described in Section 1.9).

1.21 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

1.22 Waiver

The failure of CoachCore to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by CoachCore.

1.23 Assignment

You may not assign or transfer these Terms or your rights or obligations hereunder without CoachCore's prior written consent. CoachCore may assign these Terms without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets. Subject to the foregoing, these Terms shall bind and inure to the benefit of the parties and their permitted successors and assigns.

1.24 Entire Agreement

These Terms, together with our Privacy Policy and any other policies or agreements referenced herein, constitute the entire agreement between you and CoachCore regarding your use of the Platform and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written, between you and CoachCore.

2. Terms for Coaches

2.1 Independent Contractor Status

Coaches are independent contractors operating independent businesses and are not employees, agents, joint venturers, or partners of CoachCore. Nothing in these Terms shall be construed to create an employment, agency, or partnership relationship. Coaches are solely responsible for their own tax obligations, including income tax, self-employment tax, and any applicable state or local taxes. CoachCore does not withhold taxes on behalf of coaches. Coaches who earn $600 or more in a calendar year through the Platform may receive a Form 1099 from Stripe in accordance with IRS requirements.

2.2 Coach Platform Subscriptions

• Coaches must maintain an active paid subscription to access and use the Platform's coach features
• Subscription plans are offered at multiple tiers with varying features, as described on our pricing page
• Coach subscriptions are charged monthly by default. Any annual, promotional, trial, or other billing interval applies only if expressly presented and accepted at checkout
• Subscription fees are billed in advance on a recurring basis and are non-refundable. CoachCore does not provide refunds, credits, or prorated refunds if you cancel, stop using the Platform, downgrade, fail to use available features, or terminate your account before the end of the billing period, except where required by applicable law
• When you cancel, your paid coach account remains open and coach features remain available until the end of the then-current billing period. Cancellation prevents the next renewal charge; it does not reverse or refund charges that have already been billed
• You are responsible for canceling before your next billing date if you do not want to renew. You may cancel through Settings > Billing or through the Stripe Customer Portal when available
• If you dispute or charge back a valid CoachCore subscription charge instead of canceling through the available cancellation process, you remain responsible for the charge, any unpaid balance, and any chargeback, dispute, collection, or processing fees imposed by Stripe, our payment processor, your bank, or card networks, to the maximum extent permitted by law
• We reserve the right to change subscription pricing at any time with at least 30 days' prior written notice; changes will take effect at your next billing cycle following the notice period
• Failure to pay subscription fees may result in immediate suspension or termination of your account and loss of access to your coach page, booking tools, and student data

2.3 Payment Processing and Fees

2.4 Future Platform Fees

CoachCore reserves the right to introduce or change a platform transaction fee on lesson payments in the future. Any such fee or change will be communicated with at least 30 days' prior written notice and will be clearly disclosed to both coaches and students before taking effect. Introduction of or a change to a platform fee will not apply retroactively to existing bookings or active subscription billing cycles at the time of announcement.

2.5 Subscription Billing for Students

• Coaches may offer recurring subscription-based lesson plans to students
• Subscription billing is managed through Stripe and charges students automatically on a recurring basis (e.g., monthly)
• The processing fee is included in each recurring charge and is paid by the student
• Coaches are responsible for clearly communicating — before the student subscribes — all material subscription terms, including: total price per billing period, billing frequency, next billing date, renewal terms, how to cancel, and any material limitations
• Coaches must honor cancellation requests promptly. Cancellation must be at least as easy as enrollment and available through the same medium (i.e., if a student subscribed online, they must be able to cancel online). Coaches may not impose unreasonable barriers, dark patterns, or multi-step obstacles to cancellation
• Coaches are responsible for complying with all applicable federal and state automatic-renewal, negative-option, subscription, cancellation, and consumer-protection laws, including any required renewal disclosures or reminders
• CoachCore facilitates subscription management but is not a party to the subscription agreement between coaches and students

2.6 Coach Obligations

Coaches are solely responsible for:

• Providing accurate, truthful, and non-misleading information about their qualifications, experience, certifications, and services
• Setting clear and fair pricing, availability, scheduling, and cancellation policies
• Delivering coaching services as described, scheduled, and paid for
• Responding to student inquiries and booking requests in a timely and professional manner
• Maintaining all appropriate licenses, certifications, insurance (including liability insurance), and permits as required by applicable law in their jurisdiction
• Complying with all applicable federal, state, and local laws and regulations regarding the provision of coaching services, including consumer protection laws
• Obtaining any legally required consent before uploading, processing, or sharing a student's personal information, photos, videos, progress data, or other lesson content, especially for minors
• Using student contact information obtained through the Platform only for legitimate coaching, scheduling, billing, support, and relationship-management purposes unless the student or parent/guardian has provided any additional consent required by law
• Ensuring the physical safety of students during coaching sessions to the extent within their control
• Maintaining their own independent copies of business-critical records for tax and business purposes; CoachCore is not a substitute for a coach's own business recordkeeping

2.7 Coach-Student Relationships

• Coaches are independent contractors, not employees, agents, or representatives of CoachCore
• The coaching relationship and any agreement for services is directly and exclusively between the coach and student
• Coaches are solely responsible for the quality, safety, and legality of their services
• CoachCore is not liable for any claims, injuries, damages, losses, or disputes arising from coaching services
• Coaches shall not represent themselves as employees or agents of CoachCore to students or any third party

2.8 Cancellations by Coaches

• Coaches may set their own cancellation and rescheduling policies for students, which must be clearly disclosed on their profile page
• If a coach cancels a confirmed lesson, the coach is responsible for issuing a refund or offering a reschedule at the student's election
• Repeated or excessive cancellations may result in account suspension or termination at CoachCore's discretion

2.9 Refunds and Disputes

• Refund requests from students are handled at the coach's discretion in accordance with the coach's stated refund policy
• CoachCore provides tools to facilitate refund processing but does not mandate, adjudicate, or guarantee refund outcomes
• Coaches should respond to refund requests within five (5) business days
• In the event of a credit card chargeback initiated by a student, the coach bears the financial responsibility for the disputed amount and any associated chargeback fees imposed by Stripe
• Disputes or chargebacks initiated by a coach against CoachCore subscription charges are governed by Section 2.2. CoachCore may suspend or terminate coach access while a subscription payment dispute, chargeback, failed payment, or unpaid balance remains unresolved
• Persistent disputes, excessive chargebacks, or fraudulent behavior may result in account termination

2.10 Coach Content and Branding

• Coaches receive a personalized subdomain (e.g., coachname.coachcore.io) for the duration of their active subscription
• Coaches may customize their public pages with photos, biography, service descriptions, and other content
• Coaches retain ownership of their original content but grant CoachCore a license to display, reproduce, and distribute it as part of Platform operations, and the broader public-profile marketing license described in Section 1.11
• Coach subdomains and custom pages are provided as part of the subscription service and are not owned by the coach; upon account termination, the subdomain and associated content will be deactivated
• Coaches are solely responsible for ensuring their content does not infringe upon third-party intellectual property rights or violate any applicable law

2.11 Reviews and Ratings

• Students may leave reviews and ratings for coaches after completed lessons
• Reviews are publicly visible on coach profile pages
• CoachCore may remove reviews that violate our content policies at our discretion
• Coaches may not manipulate, solicit fraudulent, or attempt to suppress legitimate reviews or ratings
• CoachCore does not verify or endorse the accuracy of any reviews

2.12 Account Suspension or Termination

CoachCore may suspend or terminate coach accounts, with or without notice, for:

• Violation of these Terms or any CoachCore policy
• Fraudulent, deceptive, or dishonest practices
• Failure to deliver services as promised or described
• Repeated or unresolved student complaints
• Non-payment of subscription fees
• Conduct that CoachCore determines is harmful to the Platform, its users, or CoachCore's reputation
• Inactivity for a period exceeding 12 consecutive months

3. Terms for Facilities

3.1 Independent Business Status

3.2 Facility Subscriptions and Fees

• Facilities must maintain an active paid subscription to access and use the Platform's facility features
• Subscription plans, included coach seats, and additional coach-seat pricing are described on our pricing page and at checkout
• Facility subscriptions are billed in advance on a recurring basis and are non-refundable, except where required by applicable law, on the same basis described for coaches in Section 2.2
• We reserve the right to change subscription pricing, coach-seat pricing, or other platform fees at any time with at least 30 days' prior written notice
• Failure to pay subscription fees may result in suspension or termination of the Facility's access to the Platform

3.3 Facility Responsibility for Premises, Equipment, and Safety

Facilities are solely responsible for:

• Their premises, cages, simulators, courts, spaces, training areas, and equipment
• The safety, maintenance, and condition of their premises and equipment
• Their employees, coaches, and contractors
• Their customers, members, and other visitors
• Obtaining and maintaining appropriate insurance, licenses, and permits
• Their taxes
• Setting and disclosing their own pricing, memberships, rental terms, and cancellation and refund policies
• Establishing and enforcing their own facility rules
• Complying with all applicable federal, state, and local laws
• Obtaining any legally required parental or guardian permissions for minors who use the Facility
• Determining what releases, waivers, and other agreements they require from coaches, employees, contractors, customers, and members

CoachCore does not own, operate, inspect, maintain, supervise, or control any Facility's premises, equipment, or activities, and does not guarantee bookings, members, customers, revenue, or other business results for any Facility.

3.4 Facility Waivers and Releases

CoachCore may provide technology for uploading, presenting, acknowledging, collecting signatures on, and storing Facility waivers, releases, and similar documents, including with the assistance of Facility staff. CoachCore does not draft, review, approve, provide legal advice regarding, or guarantee the legality, adequacy, validity, or enforceability of any Facility waiver, release, or other legal document. Each Facility is solely responsible for determining what waivers, releases, disclosures, parental permissions, and other agreements it requires from its coaches, employees, contractors, customers, members, and visitors, and for ensuring those documents are legally sufficient for the Facility's own circumstances and jurisdiction. Facilities should consult their own legal counsel regarding their waivers and releases.

3.5 Facility Coaches, Rentals, and Memberships

• Facilities are responsible for their relationships with the coaches who work at or through the Facility, including whether those coaches are employees, contractors, or otherwise, and for complying with applicable employment and labor law
• Facilities set their own pricing, terms, and policies for space and equipment rentals, memberships, packages, and programs offered through the Platform
• Facilities are responsible for handling cancellations, refunds, and disputes with their customers and members in accordance with their own stated policies, in the same manner described for coaches in Sections 2.8 and 2.9
• CoachCore provides tools to facilitate rental, membership, and refund processing but does not mandate, adjudicate, or guarantee any outcome

3.6 Facility Content, Branding, and Public Profile Marketing License

• Facilities receive a personalized subdomain and public site for the duration of their active subscription, which may be customized with photos, descriptions, coach rosters, and other content
• Facilities retain ownership of their original content but grant CoachCore a license to display, reproduce, and distribute it as part of Platform operations, and the public-profile marketing license described in Section 1.11, which covers the Facility's public-facing brand, name, logo, premises photos, and public site design
• Facility subdomains and custom pages are provided as part of the subscription service and are not owned by the Facility; upon account termination, the subdomain and associated content will be deactivated
• Facilities are solely responsible for ensuring their content does not infringe upon third-party intellectual property rights or violate any applicable law

3.7 Facility Indemnification

In addition to the general indemnification obligations in Section 1.18, Facilities agree to indemnify, defend, and hold harmless CoachCore and its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to the Facility's premises, equipment, employees, coaches, contractors, customers, members, injuries, death, or property damage occurring at or in connection with the Facility, and the Facility's memberships, rentals, packages, cancellations, refunds, chargebacks, waivers, releases, and compliance with applicable law.

3.8 Facility Account Suspension or Termination

CoachCore may suspend or terminate a Facility's account on the same bases described for coaches in Section 2.12, including for violations of these Terms, non-payment, fraudulent or deceptive practices, or conduct that CoachCore determines is harmful to the Platform, its users, or CoachCore's reputation.

4. Terms for Students

4.1 Booking and Payment

• Students may book lessons, clinics, programs, facility rentals, and other activities with coaches and Facilities through the Platform
• Payment is processed securely at the time of booking via Stripe
• Students are charged the stated price plus a processing fee to cover third-party payment processing costs. The processing fee is disclosed as a separate line item before you confirm payment
• The processing fee covers the cost of secure payment handling and is non-refundable, even if the underlying price is refunded, except as required by applicable law or at the coach's or Facility's discretion
• By completing a booking, you authorize the charge to your provided payment method for the total amount displayed at checkout
• CoachCore may introduce or change a platform fee in the future, which will be disclosed before taking effect

4.2 Subscription Billing

• Each recurring charge includes the stated price plus the processing fee, both of which are clearly displayed before you subscribe
• You may cancel a subscription at any time online through the Platform — cancellation is available through the same medium used to enroll. Cancellation takes effect at the end of the current billing period; no further charges will be made after that date
• Subscription cancellations do not entitle you to a refund for the current billing period unless required by applicable law
• It is your responsibility to cancel unwanted subscriptions; however, CoachCore, coaches, and Facilities may not impose unreasonable barriers to cancellation, consistent with applicable automatic-renewal and negative-option laws. If you believe a cancellation is being unreasonably blocked, contact support@coachcore.io

4.3 Lesson and Membership Packages

• Some coaches and Facilities offer lesson, rental, or membership packages (multiple sessions or visits purchased at a discounted rate)
• Package credits are tracked by the Platform and expire as specified by the coach or Facility at the time of purchase
• Unused package credits may be refundable at the coach's or Facility's discretion in accordance with their stated refund policy
• Package credits are non-transferable between coaches or Facilities

4.4 Cancellations by Students

• Cancellation policies are set by individual coaches and Facilities and are displayed on each coach's or Facility's profile page
• Students should review the applicable cancellation policy before booking and are bound by that policy upon completing a booking
• Refunds for cancellations are at the coach's or Facility's discretion in accordance with their stated policy
• Late cancellations or no-shows may result in forfeiture of payment as specified in the applicable cancellation policy

4.5 Refund Requests

• Students may submit refund requests through the Platform or by contacting the coach or Facility directly
• The coach or Facility will review and approve or deny refund requests in accordance with their stated refund policy
• CoachCore facilitates the refund processing mechanics but does not guarantee, adjudicate, or mandate refunds
• Disputes regarding refunds should be resolved directly between the student and the coach or Facility. If resolution is not possible, you may contact support@coachcore.io for assistance, though CoachCore is not obligated to intervene
• Filing a fraudulent chargeback or dispute may result in suspension or termination of your account

4.6 Lesson Content and Media

• Coaches and Facilities may upload photos, videos, and notes related to your lessons or activities for instructional purposes
• You control whether certain lesson notes are visible to you through your account settings
• Coaches and Facilities may share lesson media with you for training and educational purposes
• You may request deletion of specific lesson content by contacting the coach, Facility, or CoachCore support

4.7 Reviews and Feedback

• Students are encouraged to leave honest and constructive reviews after completed lessons or activities
• Reviews must comply with our content policies, including no harassment, defamation, false statements, or discriminatory language
• CoachCore reserves the right to remove reviews that violate our content policies at our discretion

4.8 Parent/Guardian Accounts

• Students under 18 must have the consent of a parent or legal guardian to use the Platform
• Parents or legal guardians may create and manage accounts on behalf of minor students; children under 13 may not independently create or manage their own account
• Parents or legal guardians are fully responsible for all bookings, payments, communications, and conduct associated with their account and any minor student accounts linked to it
• By creating an account for a minor, the parent or guardian represents and warrants that they have legal authority to do so and agrees to these Terms on behalf of the minor

4.9 Student Obligations

Students agree to:

• Attend scheduled lessons on time or cancel in accordance with the applicable cancellation policy
• Treat coaches, Facility staff, and other users with respect, professionalism, and courtesy
• Provide accurate and complete information when booking lessons or activities
• Not misuse the Platform, engage in fraudulent activity, or file illegitimate chargebacks
• Comply with any reasonable instructions, safety guidelines, or facility rules provided by the coach or Facility

5. Contact Information

If you have questions, concerns, or complaints about these Terms or the Platform, please contact us at: